Secure my Account

When your request to create an account is processed, we’ll send you an email with login information. This email includes your username, as well as a one-time-use link to set your password. Make su...

If you’ve lost or forgotten the password to your MaxMind account, please submit a password reset request. A one-time-use password-reset link will be emailed automatically to the associated contact ...

In order to keep your account secure, you should regularly update your password. You can update your password by clicking on the ‘Change Password’ link in the Account menu in your account portal [...

Beginning in May, 2023 we will be requiring two-factor authentication for all accounts. Read more on our blog. Two-factor authentication (2FA) helps secure and protect your MaxMind account by add...

Beginning in May, 2023 we will be requiring two-factor authentication for all accounts. Read more on our blog. Security keys are more secure than the default email method for two-factor authentic...

Passkeys are a passwordless method of authentication that are more resistant to phishing, credential stuffing, and other remote attacks. Passkeys are stored on an authenticator, which is either a p...

Beginning in May, 2023 we will be requiring two-factor authentication for all accounts. Read more on our blog. If you lose access to a security key or a recovery method, you should remove it. Ple...

If you are concerned that there may be suspicious or unauthorized activity on your account, you can review your account users’ activity. Click on ‘Account Activity’ in the Account menu in the acco...

You can review logs of how your account has been used at any time. You may wish to look at your usage logs for several reasons: as a regular practice to confirm the volume of your usage if you see...

If your account has access to one or more databases, you can review a log of all downloads made by your account. You may want to review this log as part of a regular audit, if you are reaching your...