All sales are final once you have downloaded a database or used web service queries. Before purchasing, please try our products for free to determine if they’ll satisfy your requirements:
- Request a free trial for minFraud and/or GeoIP web services, or
- Sign up for our free GeoLite databases and web services
- Test database integration with sample GeoIP2 .mmdb files, and view their contents
If you change your mind after purchasing, but before downloading a database, you may request a full refund for up to two months after the date of purchase. If you have purchased a yearly subscription to a database, you may request a partial refund for the unused months of subscription (in which you have not yet downloaded the database), but you must still make your request within two months of the date of your purchase.
You may also request a refund of unused web service credit for up to two months after the date of purchase.
To check if you are still within the two month refund period, please view your payment history. Learn how to view your payment history.
If you qualify for a refund under our policy, please reach out to our support team.
This refund policy does not apply to customers with a custom contract, order form, or other offline agreement with MaxMind. If you have a custom contract and have a problem with your product or service, please reach out to our customer success team at firstname.lastname@example.org.
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