Deactivate or Delete a User

Admin users can deactivate other users, including other admin users. Inactivate users are unable to log in to the MaxMind account portal, make any changes to your account, or receive any emails related to your account.

After you have deactivated a user, you can choose to delete them.


Deactivate a user

To deactivate a user, click on ‘Manage Users’ in the Account menu of your account portal [direct link, login required]. This will display a list of all users in your account.


To deactivate one of these users, click the ‘Edit’ link in the 'Edit User' column of the user table.


From this page, select ‘Inactivate’ from the ‘User Permissions’ options, and click ‘Save changes.’

Delete a User

Only inactivate users can be deleted.

manage users.png

Once you have deactivated a user, their status will change to inactive on the Manage Users page and the ‘Delete User’ button will become active.

manage users delete user.png

Click ‘Delete User’. 

To confirm this action, click ‘Delete User’ again in the pop-up. This action cannot be undone. 

delete user.png

When a user is deleted, they will no longer be shown in the user list. However, for security and auditing purposes, you will still be able to view the activity logs associated with their email address. 

Once deleted, you will be able to create a new user account with the same email.

If you want to deactivate or close your account, rather than just deactivating/deleting one or more users, you can learn more about that process.

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