Latency and uptime for the GeoIP web services
The GeoIP web services are fast and reliable, with around 99.9% uptime since 2014. In the table below, you can see more precise uptime measurements per service, and internal latency for the services at the 50th, 90th, 99th, and 99.9th percentile:
| Internal Latency by Percentile | |||||
| GeoIP web service | Uptime | 50% | 90% | 99% | 99.9% |
|---|---|---|---|---|---|
| GeoIP Insights web service | 99.989% since 2014 | 1 ms | 2 ms | 3 ms | 11 ms |
| GeoIP City Plus web service | 99.988% since 2018 | 1 ms | 2 ms | 3 ms | 11 ms |
| GeoIP Country web service | 99.988% since 2018 | 1 ms | 2 ms | 3 ms | 17 ms |
These metrics are provided to give you an idea of MaxMind's response time. Actual latency will vary and can depend on a number of different factors. Read more about latency below.
These metrics last updated August 2026 based on a 90-day lookback.
The internal latency metrics given above are the time it takes for MaxMind’s servers to process your request and send a response. Latency numbers in a given percentile mean that that percent of web service requests are processed by MaxMind’s servers within the given timeframe. For example, latency in the 99.9th percentile means that 99.9% of requests are processed in the time shown, and 0.1% of requests (1 in 1,000) may take longer.
Latency can be impacted by a number of issues, including your integration and the speed and location of your servers relative to MaxMind's servers. Depending on the location of your servers, you may want to add 20-60 ms for the transit time of your request. MaxMind serves GeoIP web service requests from servers in the following locations, and routes your requests to the nearest server:
- Oregon, United States
- Virginia, United States
- London, United Kingdom
- Singapore
If there are interruptions to MaxMind's web services or infrastructure issues that are slowing down MaxMind's response times, we will post about it on our Status page. You can subscribe to get updates about Status alerts.
How do we support customers during higher traffic and transaction volumes throughout the holiday season?
Load testing
Fraud prevention shouldn't disrupt the checkout process. Each year, we begin preparing our servers in late October so we can easily handle higher traffic levels and maintain consistent performance.
Code freeze
To help ensure reliability during the busiest weeks of the year, we'll pause code changes from mid-November through early December. Regular feature updates and improvements to our services will resume after the code freeze.
Incident response
We don't expect issues, but we're prepared if they occur.
- Site Reliability Engineers on call 24/7
- Continuous logging and monitoring of all web services
- A regularly tested and updated Incident Response Plan
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Contact options
If you experience an integration issue, please check our Status page for any known incidents and updates.
If your issue isn't listed there, please submit a support request.