If you lose access to a security key or a recovery method, you should remove it. Please note that 2FA is required for all MaxMind accounts. If you remove all your security keys or your recovery methods, your account will default to email 2FA. Learn more about email 2FA.
Learn how to:
- manage your 2FA methods through the account portal
- remove a security key
- remove or replace recovery methods
Manage 2FA methods
To manage your two-factor authentication, click on ‘Two-Factor Authentication’ in the Account menu of your account portal [direct link, login required].
Remove a security key
In order to remove a security key, simply click the blue ‘X’ button next to the name of the key you want to disable. You will be prompted to enter your password.
If you have only one security key registered, removing it will disable security key 2FA and remove all one-time access codes that have been previously generated. Your user will now default to email 2FA. Learn more about email 2FA.
Remove recovery methods
If you lose access to your recovery codes, you should replace them. To generate new one-time access codes, click on ‘Generate new codes’.
These codes should be stored, and the old codes will no longer be usable.
To remove the one-time access codes as a recovery method, click on the ‘Remove this recovery method’ button. Removing one-time access codes as a recovery method will disable security key two-factor authentication for your user, and you will default to email 2FA. Learn more about email 2FA.
This page was last updated on .