You may configure your MaxMind account to allow for one or more users to access it. MaxMind will be allowing two initial account types (or roles): Account Administrator and Email Only.*

 

What’s the value of the new multi-user account features?

MaxMind’s multi-user features provide a more secure and flexible way for customers to manage their MaxMind accounts. With multi-user accounts, customers can easily organize and manage users and teams based on the level of access they want them to have.  

 

What is changing?

Currently, your account is associated with one set of login credentials. Going forward, account access permissions will be assigned to one email address. Account Administrators will be able to create and manage separate login credentials for multiple people throughout their company.

 

What are the new account types?*

  • Account Administrators

An Account Administrator (Admin) has full access to their company’s MaxMind account portal, allowing this person to control who else has access to the account and granting those additional users either Account Administrator or Email Only rights.

 

  • Email Only Users

An Email Only user can receive transactional information and other account-related emails from MaxMind, but does not have access to the MaxMind account portal.

 

* Note that billing contact email addresses will not be affected by multi-user account functionality, and those people will continue to receive emails as they currently do.

 

Recommended steps to take prior to migration

Login to your MaxMind account and ensure that your usernames are what you will want your Admin accounts to be. Also, check your current technical, billing, and any other email addresses associated with your company’s MaxMind account to make sure they are accurate. We also suggest that Account Administrators take the time to change all account passwords for additional security once multi-user functionality is active.

 

How will I know who has access to the account and my user type?

You will receive a notification email providing this information.

 

Who can set up new users?

Any person with Account Administrator privileges can set up new users.

 

We have employees who receive transactional emails from MaxMind, but who do not need account access. Will their status change?

MaxMind will continue to send transactional, billing, or other account-related emails to the email addresses associated with your account.

 

What if account access is assigned to an email address no longer in use?

If an email address is no longer active, or if you have any questions, please contact us at support@maxmind.com.