You may configure your MaxMind account to allow for one or more users to access it. MaxMind supports 3 account types (or roles): Account Administrators; Standard Users (with configurable billing and product/service permissions); and Email Only Users.*

What are the account types (or roles)?*

Account Administrators

An Account Administrator (Admin) has full access to your company’s MaxMind account portal. Admins can control who else has access to the account and can grant those additional users either Account Administrator, Standard User, or Email Only rights.

If an Admin user is ever deactivated or downgraded to either a Standard or Email Only user by another Admin, you may wish to consider replacing your account’s existing license key(s). We recommend doing so as a security precaution, to ensure that your active keys are only available to users on a need-to-know basis.

Standard Users

A Standard User has access to only those features in your company’s MaxMind account portal which have been expressly configured by an Account Administrator. There are two types of (non-exclusive) permissions that can be assigned to Standard Users:

  • Billing:
    Billing permission enables a Standard User to access billing and payment method account pages, and to receive emails related to billing and payments for your account. This permission does not have access to product and service functionality in the account portal nor does it receive emails related to product and service functionality.

  • Product/Service:
    Product/Service permission enables a Standard user to access and use product and service functionality in the account portal (such as managing license keys, downloading databases, submitting online or batch lookup requests, accessing minFraud Interactive, etc.), and to receive emails related to product and service functionality. This permission does not have access to billing and payment functions (including purchasing) nor does it receive emails related to billing and payments.

A Standard User may be granted both Billing and Product/Service permissions. This will enable the user to do most things that an Account Administrator can do, except for user management.

Email Only Users

An Email Only user can receive transactional information and other account-related emails from MaxMind, but does not have access to the MaxMind account portal.

* Note that billing contact email addresses will not be affected by multi-user account functionality, and those people will continue to receive emails as they currently do, without access to the MaxMind account portal.

Who can set up new users?

Only persons with Account Administrator privileges can set up new users.

What if account access is assigned to an email address no longer in use?

If an email address is no longer active, or if you have any questions, please contact us at support@maxmind.com.