minFraud Interactive: Manual Review Guide
Introducing minFraud Interactive
Welcome to minFraud Interactive, a set of case management tools to enable minFraud Score, minFraud Insights, and minFraud Factors customers to use minFraud data points in support of manual review.
To begin, set up Custom Rules to automatically reject, accept, or mark a transaction for manual review. Then, use the features of minFraud Interactive to review and disposition transactions requiring manual review.
How it works
Create custom rules to identify transactions for manual review.
Then, from the Transactions screen, select a transaction to review.
From the Transaction details page associated with that transaction, review minFraud service data points and assign a disposition.
Step by step instructions
To begin, select the Transactions screen option from your account portal. The Transactions screen displays:
Each transaction listed represents a minFraud query and its associated response. The default display for the Transactions Screen is 30 days of transactions.
To create a list of transactions requiring manual review, select only the Pending manual review search filter and click on Apply Filters.
Then, click on the link associated with the Transaction ID to display the transaction details associated with that transaction:
The transaction details screen provides you with both those data points provided with the minFraud query request (the minFraud service Inputs) as well as the data points provided by the minFraud query response (the minFraud service Outputs).
Review these data points in addition to researching other sources to determine if you wish to accept or reject the transaction.
To set a disposition, click on Accept to accept the transaction or Reject to reject it. You can also add a note, prior to saving the disposition setting. Note that, once you’ve accepted or rejected a transaction, you cannot change the disposition.
If you would like to send disposition notes and decisions to one of your internal systems, such as order management or the payment processor, consider integrating using the Dispositions API.
Tagging historical transactions not only enriches the data available to you to research fraud, it also helps MaxMind detect up to 50% more fraud for you.
Note that you can tag a transaction with any disposition or no disposition at all; you do not need to implement Custom Rules in order to take advantage of the Tag transactions feature.
To tag a transaction, click on the Tag transaction link associated with that transaction. Then select a fraud tag from the dropdown list in the box that displays:
Choose from the following tag options:
- Chargeback – A chargeback is associated with this transaction.
- Not fraud – Use this tag for transactions later identified as false positives.
- Spam/abuse – Email address associated with this transaction has been linked to spamming.
- Suspected fraud – For high risk transactions where the fraud has not yet been confirmed.
It’s especially important to track chargebacks so that you can learn from this data. You can download a list of transactions tagged as chargebacks by using the Chargeback filter to generate the list.
Then, click on the download file icon to retrieve the file:
Analyze the data in the file to identify new fraud patterns, then adjust your custom rules set to find more fraud.