How effective is MaxMind in preventing different types of chargebacks?

MaxMind’s minFraud service is effective in detecting stolen card fraud. The minFraud service does not protect against “friendly” chargebacks–where the cardholder placed the order, but later denies having placed the order, and requests a chargeback.

Passing more inputs to the service, including the device tracking javascript on your site, and tagging transactions can help us detect significantly more fraud for you.

Please contact us if you still experience chargebacks or false positives after implementing minFraud. We can review your account to make specific recommendations for improving your use of the service.


We are planning to make a number of data changes to the minFraud Legacy Standard and Premium web services at the end of May 2022. Please see our blog post for more information, and how to prepare.