Manage my Account

Create an Account

There are four ways to create an account with MaxMind. You can: request a free trial of one of our web services, sign up for free GeoLite services, place an order for web services or GeoIP data...

Possible causes for not receiving transactional MaxMind emails

Transactional emails are emails related to your MaxMind account such as welcome/account creation emails, password reset emails, any emails pertaining to billing, and email ticket replies from our S...

Find my Account ID

Your account ID number uniquely identifies your account. It is used, along with a license key, to authenticate API requests to download database updates and query web services. Learn more about man...

Manage Multiple Users

MaxMind accounts are often associated with a business, company, or institution. These accounts can have multiple users. You can make your account more secure by creating users with unique login cre...

Create a New User

You can create new users for your account through the account portal. This feature is restricted to admin users. Learn more about user permissions. To create a new user, click on the ‘Manage Users...

User Permissions

There are three types of users: admin users, standard users, and email-only users. Admin users can perform all account functions through the account portal. Learn more about admin users below. St...

Edit a User

Admin users can edit the contact information, reset the password, or change the permissions of other users, including other admin users. To edit a user, click on ‘Manage Users’ in the Account menu ...

Deactivate or Delete a User

Admin users can deactivate other users, including other admin users. Inactivate users are unable to log in to the MaxMind account portal, make any changes to your account, or receive any emails rel...

Update my Account Information

Account information, including the name and contact information for your company, can be updated through the account portal. You can also update the name and contact information of your user. Learn...

Unsubscribe from Emails

You can unsubscribe from MaxMind emails by clicking on the unsubscribe link in the footer of an email sent to you. If you have attempted to unsubscribe from marketing emails but you are still recei...

Close my Account

We’re sorry to see you go! If you’ll no longer be using our products, here are your options to close your account: If you have a minFraud or GeoIP account, follow these steps. If you have a GeoLi...