1. MaxMind
  2. Account and Purchasing
  3. Purchases, Subscriptions, and Refunds

Purchases, Subscriptions, and Refunds

Purchase product subscriptions and service credit, and learn about discounts, refunds, receipts, and invoices.

  • Payment Methods, Policies, and Sales Tax

    MaxMind accepts Visa, MasterCard, American Express, Discover, and PayPal through our online checkout. Receipts for online payments will be available to you in the account portal after processing. F...

  • Purchase Service Credit

    MaxMind subtracts funds from your account balance on a per-query basis when you use minFraud and GeoIP web services. The per-query price is determined by the service type you choose to query.   ...

  • Auto-recharge my Service Credit

    Your account’s service credit balance is shared between all service queries used by your account (minFraud Score, Insights, and Factors; and GeoIP2 Country, City, and Insights). We recommend settin...

  • Purchase Databases

    GeoIP databases may be purchased a la carte, or with a monthly or yearly subscription. If you are purchasing a specific GeoIP2 database for the first time as a new or existing customer, you may do...

  • Modify my Database Subscriptions

    You can view, renew, or modify your database subscriptions at any time through your account portal. Learn how to: access your subscriptions through the account portal switch from one time updates ...

  • Update my Payment Method

    You can update your payment method at any time through your account portal. Your account can only have one payment method on file, which will be charged for recurring database subscriptions and web...

  • View my Receipts and Invoices

    You can view a history of your online payments over the last 7 years, and print out receipts or invoices. This feature is restricted to admin users and standard users with billing permissions. Lear...

  • Upgrade and Volume Discounts

    In certain cases you may be eligible for a discount when upgrading your database subscriptions, or due to a high volume of GeoIP2 web service queries. Upgrade discounts for databases Current client...

  • Refund Policy

    All sales are final once you have downloaded a database or used web service queries. Before purchasing, please try our products for free to determine if they’ll satisfy your requirements: Request ...

  • Payment Processing Errors

    If we cannot process your automated renewal payment, we’ll send you a notification email requesting that you please log in and update your payment method on file as soon as possible. Learn how to u...