Group and Join Custom Rule Conditions

You can create custom rules that only trigger when several different conditions are met. For example, you could create a rule that triggers for transactions which have an IP risk score above 5, and either an order amount more than $100 or in which the billing country does not match the shipping country.

You can only set these complex conditions while you are creating a rule. Before following these instructions you should be familiar with the process of creating a rule. Learn how to create a custom rule.

Join conditions

If your custom rule has more than one condition, they must be joined with a logical operator, "and" or "or." For example, if you wanted to make a custom rule that was triggered when the order amount was more than $100 or the billing country did not match the shipping country, you would make two separate conditions:

1. the order amount is more than $100
2. the billing country does not match the shipping country

You would then join these conditions with an or operator, meaning that if either of these two conditions is met, the rule would trigger.

Condition groups

Condition groups are distinct groups of conditions that represent different elements of risk. If you wanted to create a rule that triggers for transactions which have an IP risk score above 5, and either an order amount more than $100 or in which the billing country does not match the shipping country, you need two different condition groups:

1. the IP risk score is greater than 5
2. the order amount is more than $100 or the billing country does not match the shipping country

You would then join these condition groups with the and operator, meaning that both groups must be true in order for the rule to trigger. Even though both groups must be true for the rule to trigger, only one of the conditions in the second group must be true for that group to trigger.

Add condition groups to your rule

During the process of creating a rule, you can add more than one condition. These conditions must be grouped and joined together with logical operators ("and" or "or"). In the following example, we have already set a condition that the rule will trigger when the IP risk score is greater than 5.

Add conditions in a new condition group

To add a new condition group, click on the green “Add condition” button labeled “Add a new condition group”.

Join the new group to the existing group using a logical operator.

Next, add a condition to the new condition group. If you would like to add more than one condition to the new group, they will also be joined with a logical operator.

Condition limits

You may combine up to 20 conditions for each rule, regardless of how those conditions are grouped.