A Custom Rule becomes active at the time it is created. Once created, a rule cannot be edited or deleted, but you can place it in an inactive state. Rules can be freely deactivated and reactivated as needed in the account portal. For example, you may have rules that you wish to use on a seasonal basis, or rules that are created to address a temporary concern.
Read more below to learn:
- how to deactivate a custom rule
- how to reactivate a previously deactivated custom rule, or
- why custom rules cannot be deleted
Deactivate a custom rule
Click on 'Custom Rules' in the minFraud menu in your account portal [direct link, login required]. This feature is available to admin users and standard users with product/service permissions. Learn more about user permissions.
You will see a list of your current custom rules. Click on the red “X” icon found on the far-right side of the rule you’d like to deactivate in your Active Rules table.
After you click on the red "X", a small dialog box will appear asking whether you want to make the rule inactive. Click the blue "OK" button to confirm the deactivation.
Under “Rule search filters”, that rule will now appear under the “Inactive” filter.
Reactivate a custom rule
Under the “Inactive” filter, click on the green “+” icon found on the far-right side of the rule you’d like to reactivate in your Inactive Rules table.
Enter the priority rank number where you’d like the rule to be ordered among your active rules, and click the blue “Save” button to confirm the reactivation. Learn more about prioritizing custom rules.
Why you can't delete custom rules
Even if you no longer need to use a custom rule, a record of it is kept in your account so that it can be associated with previous minFraud transactions that triggered the rule. If you ever need to consult the log of minFraud transactions and determine why a particular disposition was applied to that transaction, the custom rule will continue to exist in a deactivated state so that you can see what triggered the rule.
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