What can I do if I believe MaxMind’s GeoIP data is incorrect?

If you believe that MaxMind’s GeoIP data is incorrect, you can check the following before contacting us.

Make sure that the data you’re looking at is up to date. Many times, discrepancies between your actual location and the location MaxMind is reporting has to do with out of date data. To view the data we currently return, please use either the GeoIP2 Precision: City service demo or the GeoIP2 City database demo.

Find out if the data that you believe is incorrect is GeoLite or GeoIP data. GeoLite Legacy and GeoLite2 are our free data offerings, and they are less accurate than our commercial GeoIP Legacy and GeoIP2 products. If the GeoIP2 data is incorrect, then there may be a need for us to make a correction.

If our online GeoIP2 Precision: City demo returns data that you believe to be incorrect, you can submit a correction request here. If you are able to note any supporting documentation in your request, that can help to corroborate the information we’re receiving. (Please note: if a location correction only needs to be applied to our free GeoLite data, please be sure to specifically note this when submitting your correction, or your request may be rejected.)

We reserve the right to refuse any correction request, for any reason. However, if our data is somehow affecting your ability to use a service, and we have not accepted your request, please contact us by email at support@maxmind.com.