- Do you support multi-user account access?
- Why can I generate a new license key?
- How do I replace my license key?
- Are discounts available for GeoIP2 databases?
- What payment methods can MaxMind accept?
- What is MaxMind's refund policy?
- (Washington) Do I need to pay sales or use tax when making my purchase from Washington state?
- What does it mean if I receive the error "the value of your purchase exceeds the limit for cards from the issuing country" while trying to pay for an order?
On September 12, 2016, we introduced a new way to purchase MaxMind service queries. See our MaxMind Credit FAQ page to learn more.
Looking for information about you can use your account with multiple users? Check out our Multi-User Accounts Guide.
Don’t see your question here? Contact us.