- Do I need an account to place an order?
- What payment methods can MaxMind accept?
- What is MaxMind's refund policy?
- (Washington) Do I need to pay sales or use tax when making my purchase from Washington state?
- What does it mean if I receive the error "the value of your purchase exceeds the limit for cards from the issuing country" while trying to pay for an order?
- Are discounts available for GeoIP2 databases?
On September 12, 2016, we introduced a new way to purchase MaxMind service queries. See our MaxMind Credit FAQ page to learn more.
Looking for information about you can use your account with multiple users? Check out our Multi-User Accounts Guide.
- How do I create an account with MaxMind?
- Do you support multi-user account access?
- The person who set up my company's account has left the company. How do I obtain access?
- How do I reset my password?
- Why can I generate a new license key?
- How do I replace my license key?
- Who can I contact for help with emergency issues?
Don’t see your question here? Contact us.