- How do I create an account with MaxMind?
- How do I secure my MaxMind account?
- Do you support multi-user account access and specific access permissions?
- I'm trying to sign up for a free GeoLite2 account but I get an error that I'm using a disposable email or I'm using a VPN/Proxy (which I'm not!). How do I sign up?
- How do I set up two-factor authentication?
- How do I reset my password?
- What user activity can I monitor through my account?
- How do I change or update my account’s contact information?
- The person who set up my company's account has left the company. How do I obtain access?
- I forgot my username. How do I log in?
- Who can I contact for help with emergency issues?
- How can I close my MaxMind account?
- Do I need an account to place an order?
- What is MaxMind's refund policy?
- What payment methods can MaxMind accept?
- I received a subscription renewal error notification. When will you retry the renewal payment?
- How do I switch my payment method on file from a credit card to a PayPal account?
- Does MaxMind charge sales tax?
- What does it mean if I receive the error "the value of your purchase exceeds the limit for cards from the issuing country" while trying to pay for an order?
- Are discounts available for GeoIP2 databases?
- How do I use service credit?
- How do I set up an Auto-Recharge subscription for purchasing service credit?
- How do I activate the services I’d like to use?
- I use more than one MaxMind service. How do I make sure I have enough credit on my account for each service?
- Can I use service credit for database purchases?
Don’t see your question here? Contact us.