- Do I need an account to place an order?
- What payment methods can MaxMind accept?
- What is MaxMind's refund policy?
- Does MaxMind charge sales tax?
- What does it mean if I receive the error "the value of your purchase exceeds the limit for cards from the issuing country" while trying to pay for an order?
- Are discounts available for GeoIP2 databases?
Looking for information about how you can use your account with multiple users? Check out our Multi-User Accounts Guide.
Protect your MaxMind account with an additional layer of security by enabling two-factor authentication. Check out our Two-Factor Authentication (2FA) User Guide.
On September 12, 2016, we introduced a new way to purchase MaxMind service queries. See our MaxMind Credit FAQ page to learn more.
- How do I create an account with MaxMind?
- Do you support multi-user account access and specific access permissions?
- How do I set up two-factor authentication?
- The person who set up my company's account has left the company. How do I obtain access?
- How do I reset my password?
- Why can I generate a new license key?
- How do I replace my license key?
- Who can I contact for help with emergency issues?
Don’t see your question here? Contact us.