Purchasing & Managing Your Account

The purchase of one of our GeoIP or minFraud products will establish a new account for you. Following your purchase, you will receive your username and password information in the welcome email.
All sales are final once you have downloaded a database or used web service queries. Before purchasing, please try the trials provided to determine if our products will satisfy your requirements. If you change your mind after purchasing but before downloading a database or using a web service, you may request a refund for up to two months after the date of purchase. In addition, you may request a partial refund based on your amount of unused web service queries for up to two months after the purchase.
You may request a password reset link.

minFraud FAQ

MaxMind's minFraud service is effective in detecting stolen card fraud. MaxMind's service does not protect against "friendly" chargebacks where the cardholder placed the order but later denies having placed the order and requests a chargeback.
First, if you are still using minFraud version 1.0, we recommend upgrading to the latest version of the minFraud service. Upgrading from version 1.0 gives you access to the riskScore, which represents the likelihood that a given transaction is fraudulent. Second, we recommend you use the riskScore rather than the score as you make decisions about whether to accept, reject, or review orders. The riskScore is based on sophisticated statistical modelling and real-time data feeds while the score uses a simple formula. As such, the riskScorebetter indicates whether a given order is fraudulent. For more in formation about the riskScore, please see our detailed explanation. Third, the more input fields you pass to the minFraud service, the more accurate the riskScore will be. In particular, we recommend passing at least the city, postal, country, bin, user_agent, andaccept_language fields. Fourth, we recommend you use the Device Tracking Add-on for the minFraud service on your site. The add-on helps catch fraudsters who change proxies while they are browsing your website or between visits to your website. Fifth, you can help us improve the riskScore by reporting fraud and chargebacks to us.
Yes. The minFraud service can detect fraud from any country.


MaxMind tests the accuracy of the GeoIP2 and GeoIP Legacy Databases on a periodic basis. In our recent tests, the databases were 99.8% accurate on a country level, 90% accurate on a state level in the US, and 81% accurate for cities in the US within a 50 kilometer radius. For more details, see GeoIP2 City Coverage and Accuracy.
Search engine spiders may be crawling your site and depleting your GeoIP2 Precision service queries. The robots exclusion standard may help prevent search engines spiders from doing so. You can write code to check the User-Agent header for the client to see if it's a spider. If you implemented the robots exclusion standard and still are seeing queries being used up faster than expected, we recommend logging each request to our web service in order to better understand what is causing your code to make a web service request.
It depends on your needs. There are four main considerations. Our GeoIP2 Precision: City and Insights services accurately geolocate 2% more IPs to cities and 5% more IPs to postal codes in the United States than the GeoIP2 and GeoIP Legacy downloadable databases. Our web service has had 99.99% uptime since January 2010 and responds quickly, but with a local copy of the database you are not dependent on the availability of our servers or a specific network route. Also, you can perform many more queries per second with a local database. You need to download GeoIP2 databases yourself in order to have access to the latest and most accurate GeoIP2 data. With the GeoIP2 Precision services, you always receive the latest data available. Once you have purchased a license to a downloadable database, there is no limit on the number of queries you can perform on that database. Based on the number of queries you are doing per month, you may find that either the downloadable databases or the web services are less expensive.