Purchasing & Managing Your Account

You can either complete a purchase or request a free web service trial to have an account established for you. Once your purchase or trial request is processed, we will send you our Welcome email with login information.
All sales are final once you have downloaded a database or used web service queries. Before purchasing, please try them for free to determine if our products will satisfy your requirements:
  • Set up a trial account for GeoIP2 or minFraud web services OR
  • Download our open source GeoLite2 databases
  • Test integration with sample binary GeoIP2 databases, and view their contents
If you change your mind after purchasing but before downloading a database or using a web service, you may request a refund for up to two months after the date of purchase. In addition, you may request a partial refund based on your amount of unused web service queries for up to two months after the purchase.
Please submit your username through our Reset Password form. A password-reset link will be emailed automatically to your technical contact on file. Please note, only your username can be accepted through this form. If you have forgotten your exact username, or if you believe your contact on file may no longer be valid, please email us for assistance.

minFraud FAQ

If you are using minFraud Legacy, we recommend upgrading to one of our current minFraud services, if possible. The current minFraud services can accept additional inputs for improved scoring, they can return additional outputs for improved analysis, and they can take advantage or our latest minFraud features. A summary of what’s new can be found here.

The more input fields you pass to the minFraud service, the more accurate the riskScore will be. In particular, we recommend passing at least the /billing/city, /billing/postal, /billing/country, /credit_card/issuer_id_number, /email/address, /device/user_agent, and /device/accept_language fields.

We recommend using the Device Tracking Add-on for the minFraud service on your site. The add-on helps catch fraudsters who change proxies while they are browsing your website or between visits to your website.

You can help us customize and improve riskScores for your transactions by reporting fraud and chargebacks (as well as false positives) to us.

In the MaxMind account portal, we provide the Custom Rules functionality to minFraud Score, minFraud Insights, and minFraud Factors customers. You can use custom rules to automate the dispositioning of transactions (accept, reject, or queue for manual review). Learn more in our Custom Rules Guide.

And, as always, you can contact our support team at support@maxmind.com with any questions pertaining to the minFraud service. We are happy to manually review your account and make specific suggestions on how to improve the performance of the service for you!

Use minFraud Score to get the bottom line; the transaction risk assessment of the riskScore and IP address risk as expressed in the IP Risk Score.

Use minFraud Insights when you need a broad range of data points to help assess risk.

Use minFraud Factors to learn more about how the riskScore was derived. Note that the Factors service requires additional permissions and is only available at an enterprise level.

You can find a more detailed comparison of the minFraud services here.

The Device Tracking Add-on helps catch fraudsters who change proxies while they are browsing your website or between visits to your website.

It is optional, but recommended, and is easily implemented with some JavaScript that helps us identify the device your customer is using to determine whether it has been used in previous fraudulent transactions. The device information is factored into the riskScore and IP RiskScore returned through the minFraud service.

For optimal performance of the Device Tracking Add-on, please add the JavaScript to as many checkout pages as you can.

GeoIP FAQ

It depends on your needs - there are four main considerations. Accuracy: Our GeoIP2 Precision: City and Insights services accurately geolocate 4% more IPs to the correct city and 8% more IPs to the correct postal code in the United States than the GeoIP2 and GeoIP Legacy downloadable databases. Speed: Our GeoIP2 Precision services have had 99.99% uptime since January 2010 and respond quickly, but with a local copy of the database you are not dependent on the availability of our servers or a specific network route. Also, you can perform many more queries per second with a local database. Maintenance: You need to download GeoIP2 database updates yourself in order to have access to the latest and most accurate GeoIP2 data. With the GeoIP2 Precision services, you always receive the latest data available. Volume (Cost): Once you have purchased a license to a downloadable database, there is no limit on the number of queries you can perform on that database. Based on the number of queries you are doing per month, you may find that either the downloadable databases or the GeoIP2 Precision services are less expensive.
MaxMind tests the accuracy of the GeoIP2 and GeoIP Legacy Databases on a periodic basis. In our recent tests, the downloadable databases were 99.8% accurate on a country level, 90% accurate on a state level in the US, and 86% accurate for cities in the US within a 50 kilometer radius. For more details, see GeoIP2 City Coverage and Accuracy. The GeoIP2 Precision Web Services contain our most accurate data at a city/postal code level, geolocating 9% more IPs the correct postal code and 4% more IPs to the correct city in the United States than the GeoIP2 Downloadable Databases.
Search engine spiders may crawl your site and deplete your GeoIP2 Precision service queries unexpectedly. The robots exclusion standard can help prevent search engines spiders from doing so. You can write code to check the User-Agent header for the client to see if it's a spider. If you implemented the robots exclusion standard and still are seeing queries being used up faster than expected, we recommend logging each request to the GeoIP2 Precision service in order to better understand what is causing your code to make a web service request.

MaxMind GDPR FAQ

Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”), is European privacy legislation that takes effect May 25, 2018. It will replace the existing EU member state laws that implement the EU Data Protection Directive, which has been in existence since 1995.
MaxMind is covered by the GDPR in situations where MaxMind processes personal data of MaxMind customers, including but not limited to customer end users, if those individuals are located in the EU.
You should consult with your company’s legal counsel to determine if the GDPR applies to you.